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linkAges TimeBank

Posted on Apr 6, 2015

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linkAges TimeBank Gets Cooking with Community Outreach Event

Posted on Jul 1, 2013

They may not be TV celebrity chefs, but linkAges TimeBank members were willing to share their cooking skills and knowledge at an International Cafe Cooking Class on June 25th. An enthusiastic group of 48 prospective and current linkAges TimeBank members, ages 10-80, gathered at Mountain View’s historic Adobe Building to learn about a variety of dishes crossing cultural lines.

The seven amateur cooks who led the sessions shared recipes and techniques for dishes that included pasta, stir-fries, sushi, kimchi, veggie smoothies, cole slaw and smores. To make it more interesting, participants helped with the preparation under the direction of the “chefs.” And of course, everyone got to taste everything made that evening.


Sushi & crowd

chopping Serving line



“The reason we organized this event was to draw attention to how the linkAges TimeBank can connect diverse members of the community in a fun way through shared interests,” said Dr. Paul Tang, who directs PAMF’s David Druker Center for Health Systems Innovation. “We also used the event to acquaint Mountain View residents with both the broader linkAges program and to recruit them to sign up for the TimeBank.”

The linkAges TimeBank is one component of the emerging linkAges system and is being used as a mechanism to connect neighbors and community members across all ages. Members of the linkAges TimeBank, including seniors and family caregivers, can address personal needs through exchanges with other members that focus on their interests and skills and explore new possibilities for meaningful engagement in their communities. In the TimeBank, everyone’s time and services are valued equally.

You can find out more about how to participate in the linkAges Bay Area TimeBank here:


linkAges Launches First Silicon Valley TimeBank at Community Planning Event

Posted on Jul 18, 2012

Residents and community leaders from  across Silicon Valley and the greater  Bay gathered at the Druker Center for  Health Systems Innovation on May 8,  2012 to learn about the linkAges Bay  Area TimeBank, a service exchange  network where members exchange  neighborly services with each other in  exchange for time. Participants at the  May 8 event learned about how  TimeBanking works, brainstormed  service exchange ideas, and identified a  wide range of community outreach  opportunities aimed at raising  awareness and building broad  community participation in linkAges  Bay Area TimeBank, Silicon Valley’s first  TimeBank.

Participants of the May 8th event  included residents from The Sequoias, a  LifeCare Community located in Portola  Valley, several members of the  Mountain View Co‐housing  Community (MVCC), and community  leaders from Peninsula Circle of Care  and San Mateo County Health System.

During the event, attendees  participated in a fun service exchange  activity where each participant listed 3  services that they would be interested  in offering to other individuals in the  community through the linkAges  TimeBank. Participants were  encouraged to think of services that  they would enjoy providing (vs.  services that they would be ’willing’ to  provide) and to consider services that  reflected their unique skills or  expertise or personal interests and  hobbies.

Participants were then asked to list 3  services they would like to receive  from other members. Participants  were encouraged to identify service  requests related to their personal  interests or goals (e.g. learning a new  language) as well as things in their  everyday lives that they would be  more likely to tackle or enjoy more if  they could do those things with other  people (e.g. gardening, cleaning out a  garage, sorting through photos, etc.)

By the end of the activity, participants  had generated more than 40 service  offers and nearly an equal number of  service requests. Service offers were  diverse, ranging from personal  bargain hunting, reviewing legal  documents and fine jewelry repair, to  care planning, lawn mowing and post‐  party cleanup. Service requests were  equally diverse, ranging from help  with photo organizing, garden work  and  recycling runs, to learning  Sudoku, receiving short lessons in  European history, and learning  calligraphy.

Service offers and requests generated  by attendees at the May 8 Community  Planning Event have been catalogued  in the linkAges Bay Area TimeBank’s  online database in preparation for  official Go Live of the linkAges  TimeBank website in early August.

Once the linkAges TimeBank website  goes live, any TimeBank members  who has attended an orientation session and successfully completed  the linkAges TimeBank membership  process will be able to access the site  to post service ads, respond to service  requests, and record service  exchanges with other members.

How TimeBanking works 

TimeBanking is a service exchange  network where members provide and  receive services from other members  in exchange for time (see How does  TimeBanking work?). In a TimeBank,  members earn time dollars (TD$)  when they provide services to other  members, and use TD$ to ‘buy’  services from other members.  Every  hour of service equals one (1) TD$  regardless of the service, and everyone’s time is valued equally.

Learn More 

Are you part of a neighborhood,  community group or local business that  would be interested in learning more  about how TimeBanking works? Are you  interested in participating in a  grassroots movement to rebuild  community in Silicon Valley and the  greater Bay Area where people know  each other, help each other, and watch  out for each other? If so, TimeBanking  may be just the thing for you! Email, or call  (650) 691‐6267 to learn more and to  schedule a local TimeBank orientation  session for your neighborhood,  community group or business.

Posted on Mar 29, 2016



PAMF Innovation
The David Druker Center for Health Systems Innovation



LeftPhoto CenterPhoto RightPhoto
The David Druker Center for Health Systems Innovation (Innovation Center) invents and deploys breakthrough innovations to advance the health and well-being of communities. We apply human-centered design and leverage technology to create scalable solutions that address the pressing health challenges of our time.

Our History

linkAges™ is a modular community-based program that creates a social support network for all ages and across generations by using resources already in place in communities.linkAges strengthens community connections to reduce social isolation and loneliness and improves the quality of life for all participants while improving the health and well-being of older adults and family caregivers.

Learn More

linkAges TimeBank™ is a neighborhood service-exchange network that matches you with the unique skills, talents and needs of those who live nearby. Members earn hours by providing servicesm and use those hours to receive services in return. linkAges TimeBank members develop meaningful social connections through giving and receiving help, learning new skills and sharing hobbies and interests.

Learn More


Posted on Mar 25, 2016



The Innovation Center Team

Our diverse team represents expertise in medicine, ethnography, software development, data, design, social entrepreneurship, public health and business.


Andrew-Bordner-150Andrew Bordner, Ph.D.
Senior Data Scientist

Andrew joined the Innovation Center in February 2014 from the Mayo Clinic where he led multidiscplinary research projects in the fields of bioinformatics and clinical informatics. His recent work there involved developing new machine learning approaches to predict patient outcomes in liver transplantation surgery and to identify key mutations from cancer genome sequencing data. In his role at the Innovation Center, Andrew will support the team by developing data analysis tools and predictive models for both the linkAges and EMPOWER-H programs.

Andrew earned his Ph.D. degree in Physics from the University of Wisconsin – Madison. After completing postdoctoral work in computational biology at the University of California – San Diego he worked as a researcher at The Scripps Research Institute and Oak Ridge National Laboratory.


Chris-Waugh-150Chris Waugh
Chief Innovation Officer

­Chris Waugh is Sutter Health’s first chief innovation officer, using his extensive experience in human-centered design to guide our enterprise innovation strategy. In this role, he is developing and managing our innovation portfolio and enhancing Sutter Health’s reputation as a market leader, while he refines and expands our innovation processes.

Recognized for inspiring audiences and bringing together people from many multi-disciplinary teams, Chris brings unique and inventive approaches to benefit patients across our network. He and his team serve as the entry point for external innovators to connect with Sutter Health, providing an avenue for them to present ideas that can improve our health delivery processes.

Chris has a decade of entrepreneurial leadership experience at IDEO, the Bay Area design and innovation consulting firm. He also served as vice president of design at San Francisco’s One Medical Group, where he helped create a culture of innovation. He is a graduate of Fort Lewis College in Colorado with degrees in international business and French.


Christina-Araiza-150Christina Araiza
Community Engagement Manager

Christina is responsible for developing community partnerships to expand the linkAges program and promoting community engagement through outreach activities and events. Christina has ten years of experience in nonprofit program development and management. Prior to PAMF, she worked with U.S.-based and international NGOs to develop and implement community-based health programs addressing lifestyle-related health factors and infectious diseases, for diverse populations. Christina holds a Master’s degree in Pubic Health from Loma Linda University.


Dominic-Boccaccio-150Dominic Boccaccio
Project Coordinator

Dominic joined the Innovation Center team in July 2014. As Project Coordinator, he develops and implements the linkAges Advocates internship for college students. He also supports community deployment and program development of linkAges. His interest in aging populations stems from his volunteer experiences with hospice care, as well as research conducted at the Levine Cancer Institute. Dominic earned a BA in Hispanic Studies with High Honors from Davidson College.


Erica Gibson, Ph.D.Erica Gibson team photo
Medical Ethnographer

Erica joined the Innovation Center team in January of 2015 with a background in medical anthropology. As the team Medical Ethnographer she is working with community members to better understand the experiences of older adults and the challenges that they face affecting their health and well-being. Medical ethnography allows deeper insight into the context and behaviors that impact people’s lives, which helps the team to design innovations that enhance health at the individual and community levels.

Erica earned her Ph.D in Anthropology from the University of Alabama in 2007. Prior to her work at the Innovation Center, she conducted cross-cultural research on pregnancy and birth experiences of women in the US, Italy, and Mexico while she was a professor of anthropology and women’s and gender studies.


John-Williams-150John Williams
Marketing Communications Specialist

John joined the Innovation center in April, 2014, contributing expertise in marketing, business development and communications. He has worked for diverse companies in the entertainment, media, online, information and non-profit industries, for such companies as Windham Hill Records, America Online, Dialog, Stanford University and Community School of Music and Arts. John’s forte is creating imaginative marketing strategies, utilizing media, social media, special events and partnerships to drive visibility and engagement for organizations.

John holds a BA in geography from California State University, Chico, and graduate studies in geography at San Jose State University. He is also a professional photographer.


Linette-Fung-150Linette Fung, MBA, MS
Program Director

Linette joined the Innovation Center from McKinsey & Company, where she worked as a management consultant in their health care practice. At McKinsey, her work with health and hospital systems focused on achieving growth through innovative approaches to partnering, service line optimization and provision of care for seniors and patients with chronic disease.

Linette holds a master’s degree in Molecular and Cellular Physiology from Stanford University, a master’s in business administration from the UCLA Anderson School of Management, and a bachelor’s degree in Molecular and Cellular Biology from Harvard University.


Liz-Silva-150Liz Silva
Executive Project Specialist

Prior to joining the Innovation Center team, Liz worked as a project coordinator for PAMF’s Personalized Health Care Program and as an implementation coordinator for the Electronic Health Record (EHR) Team. Liz earned a bachelor’s degree in Health Sciences from California State University, East Bay.



Nadia-Safaenili-150Nadia Safaeinili
Program Development Specialist, Deployment

Nadia joined the Innovation Center team in September 2015. She brings a background in public health and a passion for community-centered work, spanning local and federal levels. At the U.S. Department of Health and Human Services in Washington D.C., Nadia focused on community engagement, linking hospitals with community based organizations, and translated complex health information into clear language for the public. Her work in southern California and New York City involved community empowerment, as well as increasing access to health care and health information in community-based settings. Past research experiences at UC Berkeley and NYU included understanding the impacts of racism and stress on the cardiovascular health of African American women, and evaluating how food environments impact consumer choice and diet. At the Innovation Center, Nadia supports program development and deployment for the linkAges program.

Nadia holds a master’s degree in Public Health from Columbia University, with a specialization in Health Promotion, Research and Practice, and a bachelor’s degree in Public Health from the University of California, Berkeley.


Tiffany-Dao-150Tiffany Dao
Program Development Specialist

Tiffany joined the Innovation Center team in January 2013 with a background in health and public policy. Her previous work focused on multiple topics, ranging from health education in the Office of the Surgeon General to health care policy and reform at the National Opinion Research Center and in the Office of Senator Dianne Feinstein. Aside from policy work, Tiffany also focused on social and private sector approaches to health and environmental issues through programs at the Stanford Graduate School of Business and the Stanford Earth Systems Program.

In her role at the Innovation Center and with linkAges, Tiffany works on a team to drive and support linkAges program development and provides operational support to the linkAges TimeBank.

Tiffany holds a master’s degree in Earth Systems, focusing on Environmental and Food Policy, and bachelor’s degree in Human Biology, concentrating on Health and Environmental Policy, from Stanford University


Vandana-Pant-150Vandana Pant
Senior Director Strategic Initiatives

Vandana specializes in creating and implementing scalable models for social impact and organizational growth. In her current engagement with the Druker Center, Vandana leads strategy, program deployment, operations and external relations to support upstream community health interventions. Prior to this she led strategic development at The Health Trust, a Silicon Valley-based operating foundation advancing solutions for health equity and wellness. Vandana also led strategy and development at Montalvo Arts Center, an international artists residency and multicultural arts organization. As a consultant, Vandana has led capacity building for diverse San Francisco Bay Area organizations. She currently serves on the Board of Art with Impact, a nationally growing nonprofit venture that promotes mental wellness by creating space for young people to learn and connect through art and media. She was previously on the Board of ORAM International, an advocacy organization focusing exclusively on refugees fleeing sexual and gender-based violence worldwide.

Vandana has a graduate degree in Mass Communications from the Mass Communications Research Center in New Delhi and an undergraduate degree in Psychology from Delhi University.


Vivian-Nguyen-150Vivian Nguyen
Community Outreach Coordinator

Vivian joined the Innovation Center in May 2014. As part of the linkAges team, she supports the development and implementation of the Center’s community-based programs through active and sustained engagement. Her passion for community health stems from her experiences working with underserved minority communities throughout the Bay Area and internationally. Vivian holds a BA in Psychology with a minor in Global Poverty and Practice from the University of California, Berkeley.


Zehui-Zhang-150Zehui Zhang

Zehui has been with Palo Alto Medical Foundation since early 2002. She has worked on MyChart and EpicCare Ambulatory applications for over 10 years and is currently part of Innovation Center team. Prior to joining PAMF, she worked in software development and medical research. She also volunteered at Peninsula Healthcare Connection. Zehui holds a master’s in Computer Science, and is ECFMG certified.