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Some Thoughts on Our “Aging and Community: Redefined” Event

Posted on Oct 4, 2013

Paul Tang, MD, MS
Vice President, Chief Innovation and Technology Officer

Friday, Sept. 27, 2013 was a big day for the Palo Alto Medical Foundation’s linkAges Program as more than 200 representatives of community, social service, private and not-for profit organizations gathered at our public symposium, Aging and Community: Redefined!, to discuss strategies to support our senior community – growing 10,000 people stronger every day.

The Palo Alto Medical Foundation (PAMF), one of northern California’s largest providers of primary and specialty care, is redefining itself as a community partner to address non-medical determinants of health and support aging in community. Our linkAges Program now has partnerships with 17 local nonprofits, neighborhood associations, faith-based organizations, and businesses who understand the value of working together to rebuild community.

The keynote speaker at the event, Bruce Chernof, CEO of SCAN Foundation, a foundation that focuses on the wellbeing of seniors, explained that “chasing diseases is not where the money is. It’s about addressing functions. Function is about the quality of life.  That solution is going to be based in the community.”

A stakeholder panel representing corporations, social services, and other foundations confirmed Dr. Chernof’s claim that in order to successfully address the needs of seniors, we must partner with the community.

I had the opportunity to describe PAMF’s Successful Aging program and our linkAges system. The receptivity by community leaders and seniors to the disruptive ideas we proposed was heartwarming and gratifying.  We described the way PAMF is redefining our role as an organization that not only delivers healthcare, but also partners with the community in raising the health and well-being of residents, particularly seniors.  Many participants stepped up to our request for their engagement by signing up for timebanking, offering to donate their services and their time, and providing funding.

PAMF is proud to be taking an activist role, joining with our community partners, to implement a solution that empowers and supports seniors aging in community!

We invite you to join us in this effort!

PAMF Takes a Leadership Role to Support Seniors Aging in Community

Posted on Oct 1, 2013

Dr. Bruce Chernof

Dr. Bruce Chernof
Keynote Speaker

With Baby Boomers turning age 65 at a rate of 10,000 a day, speakers at a forum titled “Aging and Community Redefined – A Vision for the Future,” explored ways that health systems can partner with communities to ensure that seniors can live independent and fulfilling lives in the communities they love. The symposium was sponsored by the Palo Alto Medical Foundation (PAMF) and held in Mountain View, CA, on September 27, 2013.

The keynote speaker, Dr. Bruce Chernoff, CEO of the SCAN Foundation and Chair of the Federal Commission on Long-Term Care, said that we should be thinking not just about disease but about function. “Diseases only gets you half way there. Function is about the quality of life. It’s about how we help our older, valued, community and family members be fully connected. That’s actually a good thing for the medical system.”

Dr. Chernof said that 70 per cent of those over 65 will need some form of long-term services and support and will need it for an average of three years. “This is going to happen to all of us. It’s going to be part of our lives. Most of us are going to need a little bit of help at some point in our lives. We should be working on a solution and the solution is going to be based in the community.”


Dr. Paul Tang

Dr. Paul Tang

Dr. Paul Tang, who directs the Druker Center for Health Systems Innovation, focusing on disruptive innovations, told the audience, “the traditional role of health care organizations serving only as sick-care providers ignores the important opportunity to sustain the social and mental wellbeing of seniors. For example, loneliness – perceived social isolation – not only impacts seniors’ feeling of wellbeing, it leads to higher death and disability rates, compared to those who are not lonely.” He cited evidence that seniors who are lonely have a 45% increased mortality rate at 6 years compared to seniors who are not lonely and they have twice the rate of loss of ability to perform normal activities of daily living. Tang said, “PAMF is developing a system we call linkAges to rebuild communities and redefine how seniors age in America. We’re taking a disruptive-solution approach, addressing those social determinants of health that are outside the traditional medical delivery by creating a broad, community-based model to support successful aging in community.”

In an unprecedented commitment by a large health system, PAMF, one of the region’s largest providers of primary and specialty care, has partnered with 17 local nonprofits, neighborhood associations, faith-based organizations, and businesses to offer a community-based response to address non-medical determinants of health and support successful aging. Earlier this year, the linkAges pilot was introduced in the city of Mountain View, CA, which was chosen because it is home to a population of diverse ethnicities and incomes, active partner agencies, a supportive City Council, strong neighborhoods, active faith-based organizations, and a significant senior population. PAMF will be expanding the geographic scope of linkAges in surrounding areas in 2014.

Kuroda Computer Museum--2

TimeBank Tales ( and Other Events)

Posted on Sep 26, 2013

TimeBank Tales:  Monthly Potluck Event for TimeBank members

Do you have a TimeBank tale to tell? Here’s a chance for TimeBank members, friends, and those interested in learning more about the TimeBank to come together for an evening of food and sharing and a chance to expand the network of people you know.

We’ll also have a speaker: Michael Streby,  who is the Wellness Coordinator for Sutter Health Partners, will talk about  “Fitness for Health.” In addition, TimeBank members will have the opportunity to share stories about TimeBank exchanges they’ve been engaged in.  Dinner and socializing to follow.

Details:  10/1, 5:30-8pm @ Mountain View Senior Center

There are also additional TimeBank orientation sessions coming up where you can learn more about TimeBanking and sign up to become a member. Here are the next two.

10/7, 5:30-7pm @ El Camino YMCA, Mountain View

10/13, 5:30-7pm @ Red Rock Cafe, Mountain View

You can get more details and reserve a spot on the TimeBank website at:

The Innovation Center Team

Posted on Aug 20, 2013


Paul Tang, MD, MS
Vice President, Chief Innovation and Technology Officertangp_2007

Paul has directed innovative health information technology programs in healthcare organizations, industry, and national policy-making committees for over 30 years. He directed a research group at Hewlett Packard Laboratories in the 1980s that used knowledge-based technology to create intelligent electronic health record (EHR) systems for physicians. In 1994, he led the implementation of the EHR at Northwestern, which was awarded the Nicholas E. Davies Award for Excellence in Computer-based Patient Records Implementation. Joining PAMF in 1998, he directed the implementation of the EHR at PAMF, the first large medical group practice in California to use an EHR. And in 2001, PAMF collaborated with Epic to create the MyChart patient portal and was the first in the country to implement it.

Over the past 15 years, Paul has been working to accelerate the nation’s adoption and effective use of health information technology. Paul is vice chair of the U.S. Department of Health and Human Services Health Information Technology Policy Committee, and chair of its Meaningful Use workgroup. He is a member of the National Committee on Vital and Health Statistics (NCVHS) and co-chairs its Quality subcommittee. He chairs the National Quality Forum’s (NQF) Health Information Technology Advisory Committee, and chairs the Robert Wood Johnson Foundation’s National Advisory Council for ProjectHealth Design.

Paul is an elected member of the Institute of Medicine, and has served on numerous boards related to healthcare and health informatics. He is a recipient of the AMIA Don E. Detmer Award for Health Policy Contributions in Informatics; was named an Innovator and Influencer by Information Week, a Healthcare Innovator by Healthcare Informatics, a Health Care Heroes Awardee by San Francisco Business Times, and a HIT Men and Women of the Year by Healthcare IT News. Modern Healthcare named him one of the 100 Most Powerful People in 2009 and 50 Most Powerful Physician Executives in 2011.

Paul received his B.S. and M.S. in electrical engineering at Stanford University, and his M.D. from the University of California, San Francisco. He is a board-certified practicing internist, and consulting associate professor of medicine at Stanford University School of Medicine.

Martin Entwistle, MBA, MB ChB, FRCSEd
Executive Director

entwistskeFrom 1996-2008, Martin was founder and CEO of Enigma CKM Inc., a vendor that created a patented clinical decision support system, which was acquired by PAMF in 2008. Since joining PAMF, he has served as senior director of Personalized Healthcare Programs, developing programs that help to improve patients’ health by creating personalized health plans based on the patient’s individual situation and health. Martin qualified as a physician (MB ChB) from Birmingham University, UK and earned specialization in orthopedic surgery (FRCSEd), and MBA from Cranfield University, UK.

Albert Chan, MD, MS
Medical Director

Albert Chan, M.D., M.D.

Albert serves as both the Chief Medical Information Officer of the Palo Alto Foundation Medical Group and Medical Director of My Health Online (formerly known as PAMFOnline) for Sutter Physician Services. He works together with his fellow physicians and other clinical colleagues to continually optimize use of PAMF’s electronic health records and patient use of online patient services.

Albert received his medical degree from the University of California, San Diego. He earned a bachelor’s degree with honors in Biological Sciences and a master’s degree in Biomedical Informatics from Stanford University.

Tiffany Dao
Community Outreach Specialist

Tiffany Dao photo

Tiffany joined the Innovation Center team in January 2013 with a background in health and public policy. Her previous work focused on multiple topics, ranging from health education in the Office of the Surgeon General to health care policy and reform at the National Opinion Research Center and in the Office of Senator Dianne Feinstein. Aside from policy work, Tiffany also focused on social and private sector approaches to health and environmental issues through programs at the Stanford Graduate School of Business and the Stanford Earth Systems Program.

In her role at the Innovation Center and with linkAges, Tiffany works on a team to drive and support linkAges program development and provides operational support to the linkAges TimeBank.

Tiffany holds a master’s degree in Earth Systems, focusing on Environmental and Food Policy, and bachelor’s degree in Human Biology, concentrating on Health and Environmental Policy, from Stanford University

Linette Fung, MBA, MS
Program Director

Ms. Fung

Linette joined the Innovation Center from McKinsey & Company, where she worked as a management consultant in their health care practice. At McKinsey, her work with health and hospital systems focused on achieving growth through innovative approaches to partnering, service line optimization and provision of care for seniors and patients with chronic disease.

Linette holds a master’s degree in Molecular and Cellular Physiology from Stanford University, a master’s in business administration from the UCLA Anderson School of Management, and a bachelor’s degree in Molecular and Cellular Biology from Harvard University.

Shauna Hyde, MS, RD, CDE
Dietitian Care Manager

Shauna Hyde, MS, RD, CDE, Dietitian Care Manager

Shauna has been with the Palo Alto Medical Foundation since 2009, when she was hired to work as a dietitian care manager for the EMPOWER-D research project. She is a Certified Diabetes Educator and has specialized in cardiovascular health for over a decade. Shauna will be a part of the EMPOWER-H team helping to motivate participants to make healthy lifestyle choices.

Shauna has a bachelor’s degree in biology from Villanova University and a master’s degree in nutrition from the University of Maryland, College Park. She did an internship in dietetics at Emory University in Atlanta, Georgia. Prior to coming to PAMF, she worked at the Stanford Prevention Research Center on several research projects.

Linda Klieman, ANP, MSN, RN, CDE
Nurse Care Manager

Linda Klieman, ANP, MSN, RN, CDE , Nurse Care Manager

Linda has been with the Palo Alto Medical Foundation since 2007. She has been working in the field of cardiovascular risk reduction for over 10 years. Here at PAMF, she has worked on the EMPOWER D study, and is currently part of the PAMF Innovation Center. She volunteers at Peninsula Healthcare Connection and has participated in the Diabetes Taskforce at PAMF.  Prior to coming to PAMF, she worked at the Stanford Prevention Research Center on several cardiovascular risk reduction projects. Linda has a bachelor’s degree in biology from the University of Vermont, a bachelor’s degree in nursing from Columbia University and a master’s of science in nursing from the University of California San Francisco.

Monique Lambert, PhD, MS
Medical Ethnographer

monique lambert photo

Monique came to PAMF from Intel Corporation, where she held a variety of research and consulting roles that included advanced technology path finding research, ethnographic operations research, social network analyses, computational organization modeling, clinical work practice research, and design and implementation of next-generation technology-enabled care delivery models.

Monique holds a doctorate in engineering management from Stanford University with a specialization in organization science, and currently serves on the Board of Trustees of The Health Trust.

Brooke Matteson
Senior Designer

Matteson, Brooke

Brooke came to PAMF in 2012 after working as a producer, illustrator and graphic designer at Apple Inc. Brooke brings a wide variety of creative skills to PAMF’s Innovation Center team with experience ranging from conceptual design, illustration and animation to advertising and brand design. Prior to her time at Apple, Brooke served as art director for Eaglevision Productions where she created advertising, branding, video, event and marketing programs for clients including Agilent, Sun Microsystems, VeriSign, Adobe, Extreme Networks and Hilton Hotels Corporation.

Shaun McElrath, MPM, MBA, PMP
Project Manager

Shaun McElrath

Shaun McElrath MPM, MBA, PMP, joined the Innovation Center as a Project Manager for the Personal Health Care Program. Shaun joined PAMF after a career at Genentech, where she was instrumental in implementing the Google application suite of products, with a focus on change management and end-user training. As a member of the Genentech Commercial Training and Development Team, she became a certified innovation facilitator and delivered innovation workshops to the sales and marketing teams. She enjoys helping her PAMF teammates understand and appreciate the value of project management within health care.

Shaun holds a master’s in Project Management and MBA from Keller Graduate School of Management and is PMP (Project Management Professional) certified.

Christina Nabarrete
Project Specialist


Christina joined the Palo Alto Medical Foundation last year in 2011 when she was hired to work as a Project Specialist for the EMPOWER-H research study. She is also part of the PAMF Innovation Center team. Before coming to PAMF, she worked at Advogent (formally Cardinal Health) in Saratoga as a Project Manager for high level Pharmaceutical companies, managing their Speakers Bureau, programs and conferences.

Liz Silva
Executive Project Specialist


Prior to joining the Innovation Center team, Liz worked as a project coordinator for PAMF’s Personalized Health Care Program and as an implementation coordinator for the Electronic Health Record (EHR) Team. Liz earned a bachelor’s degree in Health Sciences from California State University, East Bay.

Martha Simmons, M.D., PhD
Clinical Content Manager


Martha has been with the Palo Alto Medical Foundation since early 2012 when she joined the Innovation Center as Clinical Content Manager for Personalized Healthcare Programs. In this position, she is responsible for creating, organizing and updating the growing range of clinical information used within these programs.

Martha received her BA in Biology with Honors from Grinnell College, and her MD and PhD in Pharmacology from the University of Iowa. She trained in Anatomic Pathology and Neuropathology at the University of California San Francisco, after which she joined the faculty as an Assistant Clinical Professor. As part of that role, she created new interactive online content for the Neuropathology portion of the Medical School’s Brain, Mind and Behavior course. She has also worked in medical communications and has taught classes in emotional and physical wellness through the Institute for Health Solutions.

Vandana Pant
Senior Director Strategic Initiatives

Vandana Pant, Director of Strategic Relationships

Vandana has broad-ranging experience with social sector practice in the US and India and specializes in envisioning and leading the implementation of sustainable models for organizational growth. She most recently led strategy on philanthropic advancement at The Health Trust, a Silicon Valley-based operating foundation advancing solutions for health equity and wellness. Prior to joining The Health Trust, Vandana led development efforts at Montalvo Arts Center, a Silicon Valley-based multicultural arts center and international residency program. Vandana has consulted extensively on strategic planning, board development and communications with several Bay Area organizations and also serves in an advisory role to build scale and capacity for early-stage nonprofit organizations. She is a member of the Board of Directors of ORAM International, an advocacy organization focusing exclusively on refugees fleeing sexual and gender-based violence worldwide.

Vandana has a graduate degree in Mass Communications from the Mass Communications Research Center at Jamia University in New Delhi and an undergraduate degree in Psychology from Delhi University.

Charles Young, PhD
Senior Software Architect

Charles Young photo 2013

Since 2000, Charles has been innovating the EpicCare Ambulatory and MyChart applications to place PAMF at the forefront of health information technology. His initial foray into clinical applications development was at Hewlett Packard Labs, where he developed biomedical applications, including an electronic health record system and an ICU care management software system. Later, he joined the Epic Systems Research Institute, developing clinical applications currently used in EpicCare.

Charles earned a bachelor’s degree in Applied Physics at the California Institute of Technology and a doctorate in Applied Physics from Harvard University. After post-doctoral work at Harvard Medical School and Massachusetts Institutes of Technology, Charles worked as a physics professor at Brandeis University.

Christina Araiza
Community Engagement Manager


Christina is responsible for developing community partnerships to expand the linkAges program and promoting community engagement through outreach activities and events. Christina has ten years of experience in nonprofit program development and management. Prior to PAMF, she worked with U.S-based and international NGOs to develop and implement community-based health programs addressing lifestyle-related health factors and infectious diseases, for diverse populations. Christina holds a Master’s degree in Public Health from Loma Linda University.

Shaina Kaye
Program Intern

Shaina KayeShaina joined the Innovation Center team in November 2013. She has pursued many areas of the health field including research at Massachusetts General Hospital, volunteering at a free health clinic, and science education in an underserved Boston school. These experiences helped develop her passion for community medicine. Shaina also spent 4 months studying public health in India, Argentina, and South Africa, examining community health models in both urban and rural areas of the country. Shaina holds a Bachelor of Science in Biopsychology and Community Health from Tufts University. After graduating in May 2013, she moved back to her native California. As part of the linkAges team, Shaina is developing the linkAges Advocates internship for college students and supporting outreach for the TimeBank.



linkAges TimeBank Gets Cooking with Community Outreach Event

Posted on Jul 1, 2013

They may not be TV celebrity chefs, but linkAges TimeBank members were willing to share their cooking skills and knowledge at an International Cafe Cooking Class on June 25th. An enthusiastic group of 48 prospective and current linkAges TimeBank members, ages 10-80, gathered at Mountain View’s historic Adobe Building to learn about a variety of dishes crossing cultural lines.

The seven amateur cooks who led the sessions shared recipes and techniques for dishes that included pasta, stir-fries, sushi, kimchi, veggie smoothies, cole slaw and smores. To make it more interesting, participants helped with the preparation under the direction of the “chefs.” And of course, everyone got to taste everything made that evening.


Sushi & crowd

chopping Serving line



“The reason we organized this event was to draw attention to how the linkAges TimeBank can connect diverse members of the community in a fun way through shared interests,” said Dr. Paul Tang, who directs PAMF’s David Druker Center for Health Systems Innovation. “We also used the event to acquaint Mountain View residents with both the broader linkAges program and to recruit them to sign up for the TimeBank.”

The linkAges TimeBank is one component of the emerging linkAges system and is being used as a mechanism to connect neighbors and community members across all ages. Members of the linkAges TimeBank, including seniors and family caregivers, can address personal needs through exchanges with other members that focus on their interests and skills and explore new possibilities for meaningful engagement in their communities. In the TimeBank, everyone’s time and services are valued equally.

You can find out more about how to participate in the linkAges Bay Area TimeBank here: